Privacy Policy

F&C Distributors, Inc. (fandconline.com)

Effective Date: March 23, 2026

1. Introduction

F&C Distributors, Inc. (“Company,” “we,” “our,” or “us”) is committed to protecting your personal information and maintaining transparency in how we collect, use, and share it.

This Privacy Policy applies to information collected through:

  • Our website: www.fandconline.com 
  • Customer accounts and transactions
  • Marketing communications
  • In-store interactions at our showroom

This policy is designed to comply with applicable U.S. privacy laws, including:

  • California Consumer Privacy Act (CCPA/CPRA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Colorado Privacy Act (CPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Texas Data Privacy and Security Act (TDPSA)

2. Data Inventory & Categories of Personal Information

We collect the following categories of personal data:

Category Description Sources Retention
Identifiers Name, email, phone, address, IP Direct, cookies Per GAAP + legal
Commercial Data Orders, purchase history Direct Per GAAP
Internet Activity Browsing behavior, device info Cookies/tools 12–26 months typical
Geolocation Approximate IP-based location Automated Short-term
Financial Data Payment data (tokenized) Authorize.net Not stored directly
Communications Emails, chat transcripts Direct Operational need
Marketing Data Engagement, preferences Klaviyo, cookies Until opt-out
Inferences Product interests Derived Rolling basis

3. Sources of Personal Data

We collect data from:

  • Direct interactions (checkout, account creation, showroom visits)
  • Automated technologies (cookies, pixels, analytics tools)
  • Service providers and partners

4. Purpose of Processing

We process personal data for the following purposes:

Purpose Legal Basis
Order fulfillment Contractual necessity
Customer support Legitimate interest
Account management Contract
Marketing & advertising Consent / opt-out rights
Analytics & improvement Legitimate interest
Fraud prevention Legal obligation
Compliance Legal obligation

5. Technologies and Tracking

We use:

  • Google Analytics 4
  • Meta Pixel
  • Google Ads
  • Klaviyo
  • OptinMonster

These tools may collect behavioral data and support cross-context behavioral advertising.

6. Sharing of Personal Data

We disclose personal data to:

  • Ecommerce platforms (BigCommerce)
  • Payment processor (PayPal Braintree)
  • Advertising partners (Google, Meta)
  • Marketing platforms (Klaviyo)
  • Analytics providers
  • Customer support tools

Sale / Sharing Disclosure

We do not sell personal data for monetary consideration.

We engage in targeted advertising, which may qualify as:

  • “Sharing” under California law
  • “Targeted advertising” under other state laws

7. Cookies, Consent & Universal Opt-Out

We use cookies for:

  • Essential operations
  • Analytics
  • Advertising

We implement a consent management platform ( CookieYes) that allows:

  • Opt-in/opt-out of non-essential cookies
  • Granular preference controls

We honor universal opt-out signals, including:

  • Global Privacy Control (GPC)
Cookie Type Purpose Provider Duration
Essential Site functionality BigCommerce Session
Analytics Traffic analysis Google Analytics Up to 26 months
Advertising Retargeting Google / Meta Varies
Marketing Email tracking Klaviyo Varies
Lead Capture Popups/forms OptinMonster Session

8. Consumer Privacy Rights (Multi-State)

Depending on your state of residence, you may have the right to:

  • Access personal data
  • Correct inaccuracies
  • Delete personal data
  • Obtain a copy (data portability)
  • Opt out of:
    • Targeted advertising
    • Sale/sharing of personal data
    • Profiling (where applicable)

California-Specific Additions

California residents also have the right to:

  • Limit use of sensitive personal information
  • Request detailed disclosure of data categories and sharing

9. Exercising Your Rights

You may submit a request via:

privacy@fandcdistributors.com

Mail:
F&C Distributors, Inc
2141 Internationale Pkwy, Ste 100
Woodridge, IL 60517

We will:

  • Verify your identity
  • Respond within legally required timeframes
  • Provide an appeal process where required (VA, CO, CT, TX)

10. Appeals Process (Required for Multi-State Laws)

If we deny your request, you may appeal by contacting:

privacy@fandcdistributors.com

We will respond to appeals within applicable legal timeframes.

11. Data Retention

We retain personal data:

  • In accordance with Generally Accepted Accounting Principles (GAAP)
  • As required by tax, legal, and regulatory obligations
  • As necessary for business operations and dispute resolution

12. Data Security

We implement:

  • Encryption and secure transmission
  • PCI-compliant payment handling via PayPal Braintree
  • Access controls and monitoring
  • Vendor security vetting

13. Customer Accounts

Users may create accounts to:

  • Store personal information
  • Access order history
  • Manage preferences

Users are responsible for account security.

14. Showroom Data Collection

We may collect personal data during in-store interactions.
We do not use in-store behavioral tracking technologies.

15. Children’s Data

We do not knowingly collect personal data from children under 13.

16. Third-Party Links

We are not responsible for the privacy practices of third-party websites.

17. Updates to This Policy

We may update this policy periodically. Changes will be reflected with a revised effective date.

18. Contact Information

F&C Distributors, Inc
2141 Internationale Pkwy, Ste 100
Woodridge, IL 60517

Email: privacy@fandcdistributors.com